Delivery Information

Delivery Information



1. Local Delivery


We offer FREE delivery (single location only) for purchases order amount over HK$500. For orders under HK$500, a delivery charge shall be HK$50.*Maximum weight shall be 25kg; Sum of length, width and height shall not over 80cm. Otherwise there shall be additional charges, the charges will be quoted depend on each purchase. 

Delivery service is limited to Hong Kong, Kowloon, New Territories and Tung Chung urban district. Delivery is not available to suburban areas, Island district (Except Tung Chung), restricted areas, Airport or hotel's guest room.

We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated the delivery time. 

We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

If the customer need any changes, it is the responsibility of the customer to notify the Company at least 48 hours before delivery. If the products have already given to the courier, we shall not take responsibility to replace or changes.

Melora HK reserves the right to change the delivery terms for any order without prior notice. 


2. International Delivery (all regions outside of Hong Kong)


Additional delivery charge & freight charge will raise to each delivery separately for delivery all regions outside Hong Kong.

Orders that are shipped to countries outside of Hong Kong may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your destination. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

If goods are detailed and destroyed by customs clearance, the Company is not responsible to refund or replace any goods in purchase amount.

Please check with us in advance for terms and conditions applied for both local and oversea delivery arrangement.