We try our best to dispatch your orders as soon as possible. It usually takes us between 1 to 3 working days to proceed and dispatch your order.
Occasionally a product you order may be out of stock. In this case, we will contact you promptly when the product is scheduled to be back in stock. If you are not satisfied with the timeframe, we may refund your order.
Delivery targets are a guide only and we do not guarantee that your order will be delivered within these delivery timeframes. Delivery to rural areas may take longer.
New Zealand Orders: Allow 1 to 3 working days from the date of dispatch.
International Orders: depending on which delivery option you choose to use, and the destination, the delivery timeframes will vary as shown in the below table.
|
Destination/ Zone |
International Courier (Tracked) |
International Air (Untracked) |
|
Zone A – Australia |
2 – 3 working days from the date of dispatch Service available to all states in Australia except Western Australia |
3 – 6 working days from the date of dispatch |
|
Zone B – South Pacific |
4 – 6 working days from the date of dispatch Service available to Cook Islands, Samoa, Tonga, Vanuatu only |
6 – 10 working daysfrom the date of dispatch |
|
Zone C – Asia |
5 – 6 working days from the date of dispatch Service available to China, Hong Kong, Macau, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand and Vietnam only |
6 – 10 working daysfrom the date of dispatch |
|
Zone D – North America, UK and Europe |
5 – 6 working days from the date of dispatch Service available to Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, UK and United States of America only |
6 – 10 working days from the date of dispatch |
|
Zone E – Rest of the world |
5 – 6 working days from the date of dispatch Service available to Brazil, Costa Rica, Ecuador, El Salvador, Uruguay only |
6 – 10 working daysfrom the date of dispatch |
We ship all our orders via New Zealand Post. Estimated arrival times are based on usual service however New Zealand Post does not directly control all legs of international orders so we cannot guarantee that your package will always reach destination within above delivery timeframes. Delivery to areas outside major cities, or where your item is held in Customs or dutiable, may take longer.
